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Philosophy
cus•tom•er 1ser•vice
(kəs-tə-mər sər-vəs): ): a series of activities designed to
enhance the level of customer satisfaction - the feeling that a product or service has met
the customer expectation.
At Kern & Co., LLC we understand the meaning and value of superior customer service.
Our solid reputation is based on responsive staff, thorough research and design, and a
quality end-product.
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•re•spon•sive•ness:
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Prompt and clear client communication, ensured on-time delivery, proactive approach to
inevitable issues and changes.
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•thor•ough•ness:
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Comprehensive research and design approach, complete investigations,
meticulous programming, attention to detail and evaluation of alternate solutions.
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•qual•i•ty:
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Up to date technology, knowledgeable staff, budget compliance, design excellence,
post-project follow up.
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Our goal is to expertly navigate your design and construction process, so when the
time comes, you remember the exceptional job that we did and trust us for your next project.
Kern & Co., LLC, redefining customer service in the development industry.
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